'Warm, kind, and caring' - Waterford's Tory Residential Home receives positive HIQA report
Residents spoke about feeling supported by staff in leading a more independent life.
Tory Residential Services received a hugely positive report from the Health Information Quality Authority (HIQA).
The centre is operated by the Brothers of Charity Services Ireland CLG and provides care and supports to adults with an intellectual disability.
The site was found to be compliant across all categories, from staff management and governance to risk management procedures.
The premises underwent an announced inspection in late May 2025.
"In Tory Residential Services Kilmeaden care is provided for up to three adults with an intellectual disability. There were two residents living in the centre at the time of the inspection and the inspector had the opportunity to meet and speak to them on the morning of the inspection."
The centre consists of a four-bedroom bungalow with an attached garden.
The report detailed the pastimes and hobbies of the residents.
"One resident spent some time in the garden during the inspection and asked the inspector to join them. They spoke about how much work they had done in the garden and how much they enjoyed it."
Residents were observed interacting warmly and comfortably with staff. The report stated: "Warm, kind, and caring interactions were observed between residents and staff. Residents were observed sharing stories with staff and talking about the important people in their lives."
The residents spoke about their own interests and lives with both the inspectors and staff.
"They were regularly taking part in activities they enjoyed and supported to make decisions about their care and support. They lived in a warm, clean and comfortable home."
In the report, residents spoke about feeling supported by staff in leading a more independent life.
"During the inspection residents spoke about developing and maintaining their independence skills. For example, one resident described the supports staff had put in place to help them become confident travelling on public transport independently.
"They were supported to make choices in their day-to-day lives and supported to understand risk and the steps they need to take to keep themselves safe. Residents were observed making decisions on their daily routines, and activities they wished to do, and one resident spoke about some of their goals."
The staff followed a clear management system and there were clear structures in place.
The report read: "The person in charge reported to and received supervision and support from the service manager who identified as a person participating in the management of the designated centre (PPIM)."
