Hidden Hearing expands on Arundel Square
Stephen Kelly, Hearing Aid Audiologist, Gavin Johnson, Hearing Aid Audiologist, Suzie Keating, Clinic Coordinator and Robin Atkinson, long time client.
Hidden Hearing, renowned for its commitment to excellence in audiology, is revolutionising the field with the introduction of cutting-edge, Artificial Intelligence hearing technology. The company’s clinic in Waterford is at the forefront of this advancement, offering exceptional services tailored to individual needs.
With over 35 years of expertise, Hidden Hearing continues to expand its clinic network and invest in refurbishments to ensure patients receive the highest quality of care. The Waterford clinic now stands as a centre of excellence, boasting a modern and inviting atmosphere designed to enhance the patient experience.
The recent clinic revamp in Waterford and relocation to a larger premises, still in Arundel Square, has seen the introduction of advanced diagnostic audiology tools and personalised hearing care services. State-of-the-art equipment allows audiologists like Stephen Kelly and Gavin Johnson to conduct comprehensive assessments and tailor treatment plans to each patient’s unique needs.
Audiologists Gavin Johnson and Stephen Kelly, and clinic co-ordinator Suzie Keating are excited to welcome patients into their sleek, modern clinic.
Gavin stated: “Having been established in Waterford for over 25 years we are delighted to be opening our newest state-of-the-art premises here in Arundel Square.”
Long-term patient Robin Atkinson dropped into the clinic to mark the launch of the new extension.
Robin has been a patient at Hidden Hearing for almost 20 years and couldn’t speak highly enough of the care and professionalism of the staff.
He said: “I came in here with hearing aids and bought a set from the consultant in 2006.”
The difference in quality was dramatic. Robin explained: “I was wearing quite antiquated stuff. I could never manage over-the-ear hearing aids, and I started wearing specs then, so I got varifocal glasses and they interfered with the over-theear aids. I much prefer these ones.” Throughout the years, Robin has been looked after by the dedicated staff at Hidden Hearing, who have monitored his hearing health and progress with hearing aids.
He said: “I was seeing an ENT consultant in Waterford, and without hearing aids I was so deaf. I had thought I was eligible for cochlear implants at one point.” Thanks to the staff at Hidden Hearing, Robin’s hearing is much improved."
He said: “They’ve been monitoring me all the time and I’m chuffed with that.”
“It’s brilliant. They’re keeping pace with what’s happening to me, that’s important, I think.
“So, if I get myself in a pickle I come down to my audiologist Gavin and I’ll get them serviced, sorted and tuned and I’ll head away again. I couldn’t do without my hearing aids.”
Audiologist Gavin Johnson joined Hidden Hearing in 2008. Throughout the years, he has helped thousands of patients improve their hearing.
He said: “Here at Hidden Hearing Waterford we have a dedicated professional team, with a combined experience of nearly 50 years.”
“We offer a service ‘second-to-none’; from free hearing tests, wax removal and full audiometric hearing tests to an actual demonstration of how you can hear better with Hidden Hearing.”
Gavin continued: “We prescribe and fit all types of hearing aids and offer a free complimentary aftercare service on all our products.
“As Ireland’s leading premier hearing healthcare specialists, we are proud of our proven track record here in Waterford over the years, and as an appreciation, we are offering a free wax removal service for everybody until the end of August, and a fabulous Trade In Offer of €2,000 when you trade in your old hearing aids. This campaign is giving more and more people an opportunity to get the new record-breaking Oticon INTENT range recently introduced worldwide.”
Audiologist, Stephen Kelly spoke about the emerging technologies in hearing aids, including Bluetooth and rechargeable aids that include Artificial Intelligence.
A key factor in helping patients, according to Stephen, is to keep things simple: “There are so many wonderful features built into the new Oticon Intent. So, once we have it set up with our patients in our clinic, they find these devices so easy to use thereafter.
“With new advancements in hearing aid technology, patients can now use apps like Find My Hearing Aid to locate missing aids. The hearing aids are now also rechargeable so a simple 30-minute recharge can give you eight hours of usage.
“The most important part of the job is seeing the improvement in people’s hearing and, thus, their lives.”
Stephen went on to comment: “You see it in the people when they come back in for their free check-ups, they do a little demonstration in the room, you see it straight away in their face that it’s made such a big difference and then it makes it worthwhile. Job satisfaction for me is through the roof. I love my job and helping people hear better”
The clinic’s patient-centric approach, combined with the latest advancements in hearing technology, ensures that patients receive the best possible care at every step of their journey. Hidden Hearing are specialists in Hearing Healthcare and have made a commitment to providing excellence in service to transform people’s lives through better hearing.
By revolutionising Audiology in Waterford City, the clinic is empowering individuals to rediscover the joy of hearing and communication Call Hidden Hearing in Waterford City, located at 40-42 Arundel Square, Waterford, X91 KV10 on (051) 878 872 today
Visit www.hiddenhearing.ie today to book a FREE hearing test.
Also visit the website to book a FREE earwax removal appointment.
