Waterford hotel celebrates 4-star classification
Karen Dollery, General Manager, Viking Hotel Waterford, Noeleen and Noel Kelly, Owners, Viking Hotel Waterford, and Paul Dempsey, COO, Prem Group, celebrating the confirmation of their 4-Star classification. Credit - Garrett FitzGerald Photography
Viking Hotel Waterford is proud to announce that it has been officially awarded 4-Star classification by Failte Ireland, a major milestone in the hotel’s ongoing development and a recognition of the team’s commitment to outstanding hospitality.
The hotel is managed by PREM Hospitality, one of Ireland’s leading hotel management companies, whose support and expertise have been central to this success.
The accreditation follows significant investment from the hotel’s owners, the Kelly family, who have supported an extensive transformation of the property.
This includes beautifully redesigned guest bedrooms and upgraded conference rooms and guest spaces.
The result is a warm, contemporary hotel that reflects the very best of modern Irish hospitality.
A key part of this achievement is the hotel’s service culture.
Viking Hotel has long been known for its friendly, personal and attentive service delivered by a professional team who consistently go the extra mile for guests.
This high standard of care is further strengthened by the hotel’s Fáilte Ireland Employer Excellence recognition and its certification as a Great Place to Work.
These accreditations reflect a strong workplace culture that directly enhances the guest experience and played an important role in achieving the 4 Star classification.
Commenting on the classification, Karen Dollery, General Manager of the hotel said: “This is a very proud moment for our entire team. The hotel has come such a long way and earning 4-Star classification is a wonderful acknowledgement of the hard work behind the scenes."
"Our team has always delivered warm smiles, real kindness and great attention, and our recent accreditations show how committed we are to taking care of our guests," she said.
"We are very grateful to the Kelly family for placing their trust in our team and for their vision and investment in the future of Viking Hotel," she added.
Karen also expressed gratitude to the people within the local community who support the hotel in various ways.
"I’d also like to thank the local community who visit us for food, drinks and to celebrate family occasions, as well as the businesses who avail of our meeting facilities," she said.
"We really value our regular guests who come to The Viking Hotel throughout the year," she added.
"Whether here for work, a weekend break or a special occasion, we look forward to continuing to welcome both familiar faces and new visitors to experience our newly accredited 4-Star standard."
